Certificate III in Customer Engagement (BSB30215)
Working in the service industry demands a wide range of skills and capabilities to meet the demands of your customers. Our Customer Engagement qualifications can help you ramp up your skills to allow you to provide exceptional service at every contact.
Qualified trainers will take you through a range of topics to help you better understand your customers and develop service strategies to meet their needs. So if you want to fast track your career in the service industry, complete our Certificate III or IV in Customer Engagement to make yourself stand out from the crowd.
BSB30215 Sydney Course Features
Duration: 6 – 8 months
- Retail assistant
- Sales assistant
- Customer service officer
- Sales agent
- Call centre operator
- Face to face sales consultant
- Customer service consultant