Certificate IV in Customer Engagement (BSB40315)
This course will equip you to take the next step on your development pathway. You be will introduced to an array of concepts, models, and practices, and will be provided with the tools and support to nurture and further develop your skills and behaviours
You will be encouraged to recognise and take responsibility for your own behavioural styles and actions and understand the importance of building relationships and being a role model. You will develop the skills to vary your style to suit the motivation, likes and dislikes of each person you come into contact with.
You will learn to recognise and realise the power of verbal and non-verbal communication. You will be able to assess your current style of communication and the impact this has on your team. You will be able to shape your communication to promote excellent teamwork and to influence and inspire those around you.
BSB40315 Sydney Course Features
Duration: 6 – 8 months
- Team manager
- Team leader
- Customer service officer
- Sales agent
- Face to face sales consultant
- Customer service consultant