SIT30616 Certificate III in Hospitality

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SIT30616 Certificate III in Hospitality 2019-10-18T04:34:59+00:00

SIT30616 Certificate III in Hospitality

Overview of the industry

Hospitality and tourism are two of the fastest growing industries in Australia. Due to the growing “foodie” culture in cities such as Sydney, the industry is expected to grow by over 12% in the next 5 years, equaling an additional 91,000 jobs Australia wide.

No two days are the same when working in hospitality. You will have the chance to experience unique opportunities in this exciting growth industry, like organising and coordinating events, waiting on high profile customers such as celebrities and foreign dignitaries, and putting your keen eye for detail to good use to ensure that staff and patrons are satisfied.

With this rapid growth of the industry, there is now a high demand for skilled workers with qualifications in hospitality. Completing the SIT30616 Certificate III in Hospitality with Southern Solutions Training Services will give you the skills and knowledge required to not only help you gain employment in this fast paced and exciting industry, but help you forge a life-long career.

Number of roles available

Hospitality is a growth industry, and as such there are many different roles that you can take on when working in this exciting field. Upon completion of the Certificate III in Hospitality you will have the opportunity to work in many different positions, such as:

  • Waiter/ Food and Beverage attendant
  • Senior Bar Attendant
  • Maître d’hôtel
  • Guest service agent
  • Gaming attendant
  • Function Host
  • Function attendant
  • Barista
  • Venue/ Café owner

With an expected increase of 91,000 jobs over the next 5 years, hospitality is one of the fastest growing and most exciting industries in Australia!

 

Why do this course?

Student who complete a hospitality qualification in Australia have boundless opportunities for work, both at home and abroad. Australian hospitality workers are world renowned for their work ethic, commitment to a job well done and eye for detail. As such, Australian hospitality workers are in demand in high tourism countries such as England, France, Italy, The United States and China.

While undertaking the SIT30616 Certificate III in Hospitality with Southern Solutions Training Services you will be trained by trainers who have several years’ experience within the hospitality industry. Our classes are highly interactive, engaging and, reminiscent of working within the industry, no two days in the classroom will be the same.

 

What you will be learning

Safe Work and Hygiene Practices

Ensure that all workspaces and utensils are clean to prevent cross contamination while also ensuring that proper work health and safety standards are adhered to.

Hospitality Services

Learn about the different facets of hospitality, how they all work with one another and how to provide efficient service to people from all different backgrounds.

Bars and Cocktails

Learn how to effectively manage a bar, ensuring at all times the bar area is clean, tidy and adheres to proper work health and safety standards. In this topic you will also learn how to prepare and serve cocktails and non-alcoholic beverages.

Coach Others

Improve your management skills to effectively lead a team in the hospitality environment.

Financial Transactions

Learn about basic financial transactions, such as bookkeeping and account settlement.

Work Priorities

Communicate effectively with staff, management and suppliers to ensure that tasks are completed on time in the most efficient and stress-free manner.

Source Information

Learn how to effectively source, research and use hospitality specific information to ensure that practices are up-to-date.

 

Fee for service

If you are not eligible for Smart and Skilled funding, the SIT30616 Certificate III in Hospitality will cost $6220.00.

Southern Solutions has payment options available for students. For more information regarding payment options, please call our office on 1300 656 321 or by email at info@southernsolutions.nsw.edu.au

 

Traineeship

If you are already working in the industry you may be eligible to complete the  SIT30616 Certificate III in Hospitality as a traineeship. When completing a traineeship, you will undertake paid employment, on either a full-time or part-time basis, while also setting aside time each week to focus on completing your required course work as well as undertaking practical observations with your trainer.  To complete this as a traineeship you need to gain your employers support.

Traineeship are subsidised by the NSW government, for eligible students. If eligible for a traineeship there will be a co-contribution fee of $1000.

For more information about traineeships please call our office on 1300 656 321 or by email at info@southernsolutions.nsw.edu.au

 

Diploma of Leadership and Management

Overview of the industry

A career in leadership and management can be incredibly fulfilling and satisfying. Management roles are incredibly diverse, with various levels of management and leadership roles available depending on the type and size of organization you are employed at.

In today’s corporate society, management isn’t necessarily assigning people tasks and deadlines – it’s about nurturing creativity, being a positive role model for staff and ensuring that everyone is working to the best of their ability. There are many underlying principles and theories attributed to management roles, and it is up to you as a manager to determine which theories you want to employ within your company depending on your staff, their requirements, and how it can benefit your company as a whole.

Number of roles available

All businesses have different departments, and those departments all need intelligent and forward-thinking managers. Upon completion of the Diploma of Leadership and Management you will have the opportunity to work in many different positions, such as:

  • Team leader
  • Business Manager
  • Department manager
  • Executive Manager
  • General Manager
  • Director
  • Store Manager

 

Why do this course?

Effective managers are always in high demand, both within Australia and overseas. This course will teach you more than just the fundamentals and underpinning theories of management. You will learn effective leadership skills and strategies, how to manage your own performance, as well as the performance of others, and how to develop good business acumen.

Southern Solutions Diploma of Leadership and Management is taught by industry professionals who have many years of leadership and management experience within a range of different corporations. Under their instruction, you will learn how to be an effective leader and will develop the skills required in order to lead and grow your career.

 

What you will be learning

Leading with Emotional Intelligence

Develop and use emotional intelligence in the workplace to effectively lead and management teams to ensure high work output.

Project Management

Learn the practice of initiating, planning, executing and controlling projects to ensure your team is achieving goals and meeting the required success criteria.

Leading Teams

Facilitate and grow positive work relationships within your team while ensuring that workloads are managed effective and tasks are completed efficiently.

Leading Through Innovation

Learn how to evaluate work practices, plan and implement innovative work strategies while ensuring KPI’s are being met.

Communicate with Influence

Learn advanced workplace communication skills and present messages in a format and style that will have maximum impact on your audience.

Inspiring Self and Others

Inspire yourself and your team to maximise outcomes by effectively managing workforce planning by focusing on and embracing diversity and harnessing unique skills and experience of individual team members.

Presentation and Story Telling

Gain the confidence to speak publicly and finesse your skills by learning highly effective communication strategies.

Smart and Skilled

If you are eligible for Smart and Skilled funding, the New South Wales government will subsidised some of the cost of your course.

To find out more information, or work out how much the government will subsidise, please go to the below link or call our office on 1300 656 321 to find out.

Smart and Skilled Website: https://www.training.nsw.gov.au/smartandskilled/prices_fees.html

 

Fee for service

If you are not eligible for Smart and Skilled funding, the BSB51915 Diploma of Leadership and Management will cost $7590.00.

Southern Solutions has payment options available for students. For more information regarding payment options, please call our office on 1300 656 321 or by email at info@southernsolutions.nsw.edu.au

 

Traineeship

Southern Solutions BSB51915 Diploma of Leadership and Management is available as a traineeship. When completing a traineeship, you will undertake paid employment, on either a full-time or part-time basis, while also setting aside time each week to focus on completing your required course work as well as undertaking practical observations with your trainer.

Traineeship are also subsidised by the NSW government, for eligible students. If eligible for a traineeship there will be a co-contribution fee of $1000.

For more information about traineeships please call our office on 1300 656 321 or by email at info@southernsolutions.nsw.edu.au

 

Certificate IV in Leadership and Management

Overview of the industry

Management roles are extremely diverse. From making high level business decisions, to sorting out conflict between staff members ensures that no two days are the same when working in a leadership position.

In today’s corporate society, management is a lot more broad than simply ensuring staff members are completing their assigned tasks. Being a good manager is about leading through example, and creating an environment where staff not only feel safe and secure within their roles, but also have an environment that is fun and conducive to learning.

With new businesses opening every single day, management roles are in high demand. Southern Solutions BSB42015 Certificate IV in Leadership and Management will ensure that you not only have the necessary skills to ensure you are a great manager, but also that you are a stand out candidate when applying for management positions.

Number of roles available

All businesses have different departments, and those departments all need intelligent and forward-thinking managers. Upon completion of the Certificate IV in Leadership and Management you will have the opportunity to work in many different positions, such as:

  • Team leader
  • Business Manager
  • Department manager
  • Executive Manager
  • General Manager
  • Director
  • Store Manager

 

Why do this course?

Effective managers are always in high demand, both within Australia and overseas. This course will teach you more than just the fundamentals and underpinning theories of management. You will learn effective leadership skills and strategies, how to manage your own performance, as well as the performance of others, and how to develop good business acumen.

Southern Solutions Certificate IV in Leadership and Management is taught by industry professionals who have many years of leadership and management experience within a range of different corporations. Under their instruction, you will learn how to be an effective leader and will develop the skills required in order to lead and grow your career.

 

What you will be learning

Workshop 1 – Your Wellbeing

In this workshop you will learn effective stress management techniques that you can implement within the working environment – both for yourself and other staff members. You will also learn key time management and professional development strategies to ensure you are able to perform your tasks to the best of your ability.

Workshop 2 – Relationships and inclusion

This workshop is based around identifying and understanding workplace diversity, as well as how you, as a manager, can lead a diversified workforce. You will also learn how to support and encourage inclusion within the workforce, and how this can have a positive impact on the overall business.

Workshop 3 – Effective Leadership

Strong communication skills, and having the ability to articulate values and standards, are key for effective management. This workshop will teach you these skills, along with how to develop team cohesion and how to make informed decisions that demonstrate good judgment.

Workshop 4 – Coaching and mentoring

This workshop will allow you to develop the skills required in order to monitor and evaluate the performance of staff members while providing beneficial and constructive feedback on a continuous basis. You will also learn how to identify opportunities for coaching and mentoring within the work team to ensure that all staff have relevant and beneficial skillsets.

Workshop 5 – Improvement and change management

Monitoring and analysing performance data to identify opportunities, and then using the data to implement operational plans within a team to achieve business targets are part of manager’s daily duties. This workshop will teach you not only how to effectively analyse data and implement plans, but also how to encourage and role model innovative thinking to your team as well as how to collaborate with others in a cross-functional team.

Workshop 6 – The Skilled Presenter

This workshop is based around how to write effective and meaningful presentations, as well as how to present in an engaging manner. You will learn how to use communication skills to present confidently as well as how to enhance presentation structure and recall of information with effective tools.

Smart and Skilled

If you are eligible for Smart and Skilled funding, the New South Wales government will subsidised some of the cost of your course.

To find out more information, or work out how much the government will subsidise, please go to the below link or call our office on 1300 656 321 to find out.

Smart and Skilled Website: https://www.training.nsw.gov.au/smartandskilled/prices_fees.html

 

Fee for service

If you are not eligible for Smart and Skilled funding, the BSB42015 Certificate IV in Leadership and Management will cost $5790.00.

Southern Solutions has payment options available for students. For more information regarding payment options, please call our office on 1300 656 321 or by email at info@southernsolutions.nsw.edu.au

 

Traineeship

Southern Solutions BSB42015 Certificate IV in Leadership and Management is available as a traineeship. When completing a traineeship, you will undertake paid employment, on either a full-time or part-time basis, while also setting aside time each week to focus on completing your required course work as well as undertaking practical observations with your trainer.

Traineeship are also subsidised by the NSW government, for eligible students. If eligible for a traineeship there will be a co-contribution fee of $1000.

For more information about traineeships please call our office on 1300 656 321 or by email at info@southernsolutions.nsw.edu.au

 

Certificate III in Customer Engagement

Overview of the industry

Customer engagement is a form of communication between a businesses and it’s consumers and customers. Good customer service and customer engagement is at the core of all businesses and there is a strong correlation between the communication between businesses and its consumers and the overall success of the business. By having staff that are skilled in customer engagement, a business is able to interact and build relationships with consumers that will ultimately lead them to becoming customers. From this perspective, customer engagement considerations should always be at the forefront of systematic business improvement.

While there is no customer engagement method that works for all industries, focusint on empathy, clarity and simplicity should be the basis of all customer engagement activities. Studies show that by providing consumers with a positive customer service experience throughout their interactions with an organisation it can not only change a consumers perception of a company, but can also increase revenue by up to 23%!

Number of roles available

People with strong customer service skills are always in high demand as they are able to help a business grow and flourish. Upon completion of the Certificate III in Customer Engagement you will have the opportunity to work in many different positions, such as:

  • Retail assistant
  • Sales assistant
  • Customer service officer
  • Tele-sales
  • Sales agent
  • Call Centre operator
  • Face to face sales consultant
  • Customer service consultant

 

Why do this course?

Professional and effective customer service focused people are always in high demand within all types of businesses and organisations. Customer service roles are the face of any business, and by having a highly effective customer service team allows an organisation to grow and expand to make customers feel valued and appreciated, but promote return customers and positive word of mouth reviews.

Highly effective trainers who are also customer service professionals teach the Southern Solutions BSB30215 Certificate III in Customer Engagement course. Throughout the course they will take you through a range of topics that will help you better understand your customers wants and needs and develop strategies to help meet their needs. You will be encouraged to take responsibility for your actions and understand the importance of building relationships with customers.

 

What you will be learning

Service Acumen

Learn the importance of customer engagement and how positive customer interactions can affect the success of an organisation.

Everyone Counts

Effectively use your organisation’s systems, processes, policies and procedures to source required information to service your customers and develop sales strategies that meet the needs of individual customers.

Personal Management

Learn how to manage your workload by setting priorities and ensuring that you effectively know how to deal with workplace pressures and stress.

Resolutions

Ensure that you develop a deep knowledge of the product or service your organisation is selling to assist customers and recommend further products or services.

Positive Language

Learn how to control your vocal tone and use professional language to resolve customer complaints in a positive way.

Workplace Health and Safety

Contribute effectively to workplace health and safety practices and know how to deal with hazards or incidents that may occur.

 

Fee for service

If you are not eligible for Smart and Skilled funding, the BSB30215 Certificate III in Customer Engagement will cost $5290.00.

Southern Solutions has payment options available for students. For more information regarding payment options, please call our office on 1300 656 321 or by email at info@southernsolutions.nsw.edu.au

 

Traineeship

Southern Solutions BSB30215 Certificate III in Customer Engagement is available as a traineeship. When completing a traineeship, you will undertake paid employment, on either a full-time or part-time basis, while also setting aside time each week to focus on completing your required course work as well as undertaking practical observations with your trainer.

Traineeship are also subsidised by the NSW government, for eligible students. If eligible for a traineeship there will be a co-contribution fee of $1000.

For more information about traineeships please call our office on 1300 656 321 or by email at info@southernsolutions.nsw.edu.au

 

Certificate IV in Customer Engagement

Overview of the industry

Customer service officers are the forefront of any business. They are usually the first port of call for customers when they’re trying to contact a brand to have issues resolved, asked questions or give praise. Throughout your career in a customer service role you will need to have the ability to recognize and take responsibility for your own behavioral styles and actions, as well as learn to understand the importance of building relationships with customers and being a role model for other staff members. You will develop the skills to suit your own approach to customer service, as well as learn to read customers to understand their likes and dislikes.

While there is no customer engagement method that works for all industries, it has been found that by having a sincere focus on empathy, clarity and simplicity in dealings with consumers should be the basis of all customer engagement activities. Studies show that by providing consumers with a positive customer service experience throughout their interactions with an organisation can not only change a consumers perception of a company, but can also increase revenue by up to 23%!

Number of roles available

People with strong customer service skills are always in high demand as they are able to help a business grow and flourish. Upon completion of the Certificate IV in Customer Engagement you will have the opportunity to work in many different positions, such as:

  • Team manager
  • Team leader
  • Customer Service Officer
  • Tele-sales
  • Sales Agent
  • Face to Face Sales Consultant
  • Customer Service Consultant

 

Why do this course?

Professional and effective customer service roles are always in high demand within all types of businesses and organisations. Throughout this course you will be taught by customer service professionals and have the ability to ask them for their industry tips, tricks and insights so you are able to be the best you can be.

Throughout the course, your trainer and assessor will take you through a range of topics that will help you better understand your customers wants and needs and develop strategies to help meet their needs. You will be encouraged to take responsibility for your actions and understand the importance of building relationships with customers.

 

What you will be learning

Positive Language

Learn how to use positive language as a tool to effectively meet customers needs and resolve complaints is extremely important. This area of study will teach you how to stay calm in stressful situations and how to speak confidently so that both yourself and the consumer are happy.

Managing Self

Here you will be learning effective stress and time management tools to ensure that you are able to manage your workload effectively, as well as build positive working relationships within your team.

Continuous Improvement

Learn how to use feedback to further enhance your abilities, as well as knowing how to source avenues to learn new skills and ideas for your own professional development.

Work Health and Safety

Learn how to effective combat common workplace risks and hazards to ensure that you and your team are always in a safe and healthy work environment.

Strategy and Continuous Improvement

Develop strategies to improve the effectiveness of your team through information management and adhering to company, state and federal policies, procedures and legislation.

Smart and Skilled

If you are eligible for Smart and Skilled funding, the New South Wales government will subsidised some of the cost of your course.

To find out more information, or work out how much the government will subsidise, please go to the below link or call our office on 1300 656 321 to find out.

Smart and Skilled Website: https://www.training.nsw.gov.au/smartandskilled/prices_fees.html

 

Fee for service

If you are not eligible for Smart and Skilled funding, the BSB40315 Certificate IV in Customer Engagement will cost $5840.

Southern Solutions has payment options available for students. For more information regarding payment options, please call our office on 1300 656 321 or by email at info@southernsolutions.nsw.edu.au

 

Traineeship

Southern Solutions BSB40315 Certificate IV in Customer Engagement is available as a traineeship. When completing a traineeship, you will undertake paid employment, on either a full-time or part-time basis, while also setting aside time each week to focus on completing your required course work as well as undertaking practical observations with your trainer.

Traineeship are also subsidised by the NSW government, for eligible students. If eligible for a traineeship there will be a co-contribution fee of $1000.

For more information about traineeships please call our office on 1300 656 321 or by email at info@southernsolutions.nsw.edu.au